Refund Policy

1. Our promise

Our diagnosis is free, and we do not charge you until you approve a quote. Our aim is simple: if we do not fix the problem we quoted you for, you should not pay for it.

2. When you are eligible for a refund

• Problem not resolved: if we were unable to fix the issue described in your approved quote, you are entitled to a full refund of the fee for that service.
• Service not performed: if you paid and we did not carry out the work, you are entitled to a full refund.
• Charged in error: if you were charged an amount you did not approve, we will refund the difference.

3. Partial refunds

If part of an approved job was completed and part could not be, we will refund the portion that was not completed.

4. What is not refundable

• Work that was completed and resolved the problem described in your quote.
• Problems caused by something outside the quoted work, such as a hardware failure that appears later, or a new problem unrelated to the original issue.
• Costs of third-party products, parts, licenses, or subscriptions that you purchased from someone else. We cannot refund money paid to other companies.

5. How to request a refund

Contact us within 30 days of the service date. Tell us your name, the email or phone number you used, the date of service, and what happened. You can reach us by phone at 1805-244-1805, by email at hello@usquicksupport.com, or through the contact form on our contact section.

6. How refunds are paid

Once a refund is approved, we return it to the original payment method. Banks and card providers usually take 5 to 10 business days to show the refund, and we will confirm by email when it has been issued.

7. Cancelling before work starts

You can cancel at any time before you approve a quote, at no cost. After you approve, you can still cancel before work begins for a full refund of any amount paid.

8. Questions

If you are unhappy with a service for any reason, please contact us first. We would like the chance to put it right. See our Terms of Use for the full terms that apply to our services.