Privacy Policy

1. Who we are

USQuickSupport ("we," "us," "our") is an independent, third-party technical support provider. This policy explains what information we collect when you visit this website or contact us for support, how we use it, and the choices you have.

2. Information we collect

We collect only what we need to help you:

• Contact details you give us, such as your name, email address, and phone number.
• Support details you share, such as your device type, a description of the problem, and messages sent through the contact form, chat, email, or phone.
• Technical information your browser sends automatically, such as IP address, browser type, and pages visited, which is standard for any website.
• Payment information, only if you approve a paid service. Card details are handled by our payment processor, and we do not store full card numbers.

3. How we use your information

• To respond to your request, diagnose your problem, and provide a quote.
• To carry out services you have approved, and to send receipts or follow-up messages about them.
• To keep records, prevent fraud and abuse, and meet legal obligations.
• To improve our website and services.

4. Remote support sessions

If you choose a remote session, we only connect after you start it and give us permission, and you can end it at any time. We will never ask you to share passwords by email or chat, and we only access what is needed to fix the problem you asked about.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the business (for example, payment processing, email, or hosting), when the law requires it, or to protect our rights and the safety of others. These providers may only use your information to perform services for us.

6. Cookies and third-party content

This website loads fonts from Google Fonts, which means your browser connects to Google servers and your IP address is shared with them. If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent.

7. How long we keep information

We keep information only as long as needed for the purposes above, including to meet accounting, tax, and legal requirements. When it is no longer needed, we delete it or make it anonymous.

8. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, including under laws such as the California Consumer Privacy Act, you may have the right to ask what personal information we hold about you, to correct or delete it, and to opt out of any sale or sharing of it. We do not sell personal information. To make a request, contact us using the details below, and we will respond within the time required by law.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed.

12. Contact us

You can reach us by phone at 1805-244-1805, by email at hello@usquicksupport.com, or through the contact form on our contact section.